Privacy Policy

Last Modified: November 13th, 2025

Simplified Summary

At Milestone Stillwater, managed by Axela Management LLC, we collect only the information needed to provide and manage our student housing services. When you fill out our contact form or apply for housing, we collect basic personal information like your name, phone number, and email address so we can respond to your inquiry and assist with your leasing process.

We use trusted tools like AppFolio, Google Analytics, and PostHog to manage applications, payments, and understand how visitors use our website so we can improve it. We don’t sell your personal information or use it for advertising.

If you ever have a question about how your information is used or wish to opt out of marketing communications, you can contact us at 1822@axelamgmt.com.

1. Introduction

This Privacy Policy outlines Axela Management LLC(“we,” “our,” or “the Company”) practices regarding information collected from users who visit our website at https://www.milestonestudentliving.com/ (“Site”) or otherwise share personal information with us (collectively, “Users”).

We encourage Users to read this policy carefully to understand how their personal information is collected, used, and safeguarded.

2. Grounds for Data Collection

We process personal information as necessary to:

• Fulfill our contractual obligations (e.g., processing lease applications, rent payments);
• Comply with legal and financial regulations;
• Protect our legitimate business interests, such as maintaining secure and efficient property operations.

By using the Site, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

3. What Information We Collect

a. Non-Personal Information

Data that cannot be used to identify you individually, such as:

• Browser type, operating system, and device information;
• Pages visited, time spent on site, referring URLs;
• Aggregated analytics data from AppFolio, Google Analytics, and PostHog.

This information helps us maintain and improve the Site’s performance and usability.

b. Personal Information

Individually identifiable data you voluntarily provide, including:

• Name, phone number, email address, and message content submitted via contact forms;
• Leasing or application data provided through AppFolio (which may include address, date of birth, income, employment, or identification information for rental verification);
• Tenant account information (if you are a resident using the AppFolio portal);
• Device identifiers and IP address used to access the Site.

4. How We Receive Information

• Direct submissions through the Site’s contact form or application process;
• Automated tools that collect data when you use or interact with our Site;
• Third-party platforms, such as AppFolio, that manage rental applications and tenant services.

5. How We Use Information

• Respond to inquiries and provide property or leasing information;
• Manage housing applications and rental agreements;
• Process rent payments and maintenance requests via AppFolio;
• Communicate with users for service updates or marketing communications;
• Monitor and analyze website usage to improve user experience;
• Comply with applicable legal obligations.

We do not sell or rent your personal information to third parties.

6. Sharing Information with Third Parties

We may share your information only as necessary to provide our services. This includes:

• AppFolio for property management, applications, background checks, and payment processing;
• Trusted service providers who host or maintain our website and analytics platforms (e.g., Google Analytics, PostHog);
• Legal or regulatory authorities if required by law, to protect our rights, or respond to legal processes.

All third-party partners are required to use your information only for the purpose of providing contracted services and to maintain reasonable data protection standards.

7. User Rights

You may request to:

1. Access your personal information;
2. Request correction or deletion of inaccurate data;
3. Opt out of marketing emails;
4. Request a copy of your data (where applicable under law).

Requests may be sent to 1822@axelamgmt.com. If you are located in the European Union, you may have additional rights under GDPR.

8. Data Retention

We retain personal information for as long as necessary to fulfill leasing, legal, and accounting obligations. Once data is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

9. Cookies and Analytics

Our Site uses cookies to enhance functionality and collect analytics data. Cookies are used only for performance and analytics purposes, not advertising.

We use:

• AppFolio Analytics (for site performance);
• Google Analytics (for anonymous usage statistics);
• PostHog (for internal website optimization).

You can disable cookies in your browser settings, though some site features may not function properly if cookies are disabled.

10. Data Security

We follow industry-standard security practices, including:

• Encrypted transmission (SSL) for all web forms and portals;
• Restricted staff access to user information;
• Secure third-party hosting through reputable providers.

While we take reasonable steps to safeguard data, no system can guarantee absolute security.

11. Data Transfers

We primarily process data in the United States. If non-U.S. users (such as foreign student applicants) provide data, it may be transferred and stored in the U.S. under applicable data protection standards.

12. Children’s Privacy

Our Site is not directed toward children under 16. We do not knowingly collect personal data from minors. If you believe a minor has submitted information, please contact us at 1822@axelamgmt.com.

13. Updates to This Policy

We may update this Privacy Policy periodically. Revised versions will be posted on this page with an updated “Last Modified” date. Material changes will take effect immediately upon posting.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact: